Gratitude

It has come to my acute attention that nobody listens. Yes it is a sad truth. I work in a customer service job for a credit card and when people call with problems I'm the one to help out. I do this especially if they want to close. Yeah, I can hear you roar-"Your one of THOSE GUYS?!" I weep. Yes and duh!

I have had people who'll explain their problem and I know exactly what can help them. I explain in detail (If they'll let me) that I have exactly what can help them in the way they wanted or even better and they still don't take it..... go fig.

Other people once and a while call in for something, and the more I help them, the more I'm nicer and helpful, the worse and more rude and upset they get.

Then people will call in as if they were the king/queen of Sheba and expected to be rolled out the royal carpet. I then proceed to do just that, and pull a rabbit out of a hat, but because it wasn't "good enough" they refuse all help even though it's what they wanted and needed. I guess we need to drag our managers into the street, shoot them, close our business, live homeless and give them all the money. Then will they be satisfied? Sometimes I doubt it.

I like it though when I call to lower their interest rates and give them money we owe them. People will hang up without listening even what I'm calling about. It takes 10 seconds REALLY! The best is when I actually get to lay it out to them and they say," No, I'm good." Okay! give me the money then! and your low rates! You know they'll be the ones calling in saying,"Well you never called me, and you never lower my rates or gave me money back!"

Now before this comes out as a total rant I want to say Thank You. Thank you to all those sweet nice people who do listen. Because even when you choose not to accept, or it really doesn't help you, we'll actually know and be happy about it because we still served you. By listening, even if you didn't want it, you showed gratitude for us being alive and asking.